Frill
Integrations

Connecting HelpScout to Frill

Connect HelpScout to sync Frill ideas with your support conversations. This integration keeps customer feedback and support tickets connected.

You'll need admin permissions in Frill and access to your HelpScout secret key.

Connect HelpScout

  1. Go to Settings > Integrations in your Frill dashboard

  2. Find Help Scout and click to expand the settings

  3. In HelpScout, navigate to your account settings and generate or copy your secret key

  4. Paste your HelpScout secret key into Frill

  5. Click Save

How it works

Once connected, Frill ideas sync with HelpScout conversations. This lets your support team reference customer feedback directly while handling tickets.

Keep your HelpScout secret key private. If it's compromised, regenerate it in HelpScout and update it in Frill.

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