Managing tracked users

The Tracked Users section shows everyone who has interacted with your feedback boards, including both identified users (with names/emails) and anonymous guests.

Accessing tracked users

Go to Dashboard > Tracked Users to see your complete user list. The dashboard shows user activity, engagement metrics, and custom attributes.

User information displayed

For each tracked user, you'll see:

• Name and email (if provided, otherwise "Guest" or "Anonymous")

• Total ideas submitted, votes cast, and comments made

• First seen and last activity dates

• Custom attributes (plan type, MRR, company, etc.)

• Segments they belong to

Searching tracked users

Use the search bar to find users by:

• Name or email

• Custom attribute values

• Segment membership

Filtering tracked users

Apply filters to narrow your user list:

• Activity level: Active, inactive, or specific date ranges

• User type: Identified users vs. guests

• Blocked status: Show only blocked or unblocked users

• Custom segments: Filter by any segment you've created

Viewing user activity

Click any user to see their full activity history:

• All ideas they've submitted

• Ideas they've voted on

• Comments they've made

• Timeline of their interactions