Managing customer followers

Followers are your customers or users who interact with your feedback boards. Frill tracks them automatically when they vote, comment, or submit ideas through your widgets.

Viewing followers

Go to Dashboard > Tracked Users to see all followers. Each entry shows:

• Name and email (if provided)

• Sign-up date and last activity

• Number of ideas submitted, votes cast, and comments

• Custom attributes (if configured)

Adding followers manually

To add a follower manually:

1. Go to Dashboard > Tracked Users

2. Click Add User

3. Enter their name, email, and any custom attributes

4. Click Save

Manual followers can log in and interact with your boards like any other user.

Searching and filtering

Use the search bar to find followers by name or email. You can also filter by:

• Custom attributes and segments

• Activity level (active, inactive)

• Blocked status

Blocking followers

Blocked followers cannot submit ideas, vote, or comment on your boards. To block a follower:

1. Find the follower in Dashboard > Tracked Users

2. Click the three-dot menu next to their name

3. Select Block User

You can unblock them anytime from the same menu.

Deleting followers

Deleting a follower removes their account and all associated data (votes, comments, ideas). This action cannot be undone.

1. Find the follower in Dashboard > Tracked Users

2. Click the three-dot menu next to their name

3. Select Delete User

4. Enter a reason for the deletion (required for audit purposes)

5. Confirm the deletion