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Getting Started

Quick start guide: Collecting your first feedback What is Frill?Inviting team members to your workspace Understanding the Frill dashboard

Creating and submitting ideas Approving and rejecting submitted ideas Merging duplicate ideas Pinning important ideas Customizing idea statuses for your workflow Archiving and restoring ideas Making ideas private or public Understanding idea statuses and workflows Marking ideas as bugs Searching and filtering ideas Using topics to organize ideas Adding attachments to ideas Understanding the ideas inbox

Categorizing announcements Adding images and media to announcements Notifying subscribers via email Managing announcement comments and reactions Managing announcement subscribers

The Frill Script

What is the Frill Script?Installing the Frill Script Installing the Frill Script with Google Tag Manager Framework integration (React, Vue, Angular, Next.js)Identifying users Configuring SSO with the Frill Script Custom user attributes for segmentation Script configuration options Controlling widgets programmatically Troubleshooting the Frill Script

Targeting surveys to user segments Configuring survey settings and behavior Embedding surveys on your website Viewing and analyzing survey responses Creating a survey Survey types: CSAT, NPS, and custom surveys

Widgets & Embeds

Embedding widgets on your website Targeting widgets to user segments Managing multiple widgets Understanding Frill widgets Creating a feedback widget Using the widget builder Customizing widget appearance Widget analytics

Understanding notification types in Frill Customizing your company's email branding Managing your notification preferences Unsubscribing from Frill emails Troubleshooting email delivery issues Weekly and daily digest emails Subscribing to product announcements Setting up a custom email domain Notifying subscribers about announcements

Voting & Prioritization

Understanding priority scores How voting works in Frill Using the prioritization matrix Voting on behalf of customers Configuring prioritization settings Sorting ideas by popularity and priority

Customization & Branding

Setting up a custom email domain White labeling your Frill workspace Customizing email templates Customizing terminology and translations Customizing your Frill theme and colors Adding your company logo Setting up a custom domain Configuring supported languages Configure translation settings

User Management

Adding and managing team members Team member roles and permissions Managing customer followers Creating and using user segments Managing tracked users Approving user join requests Exporting user data Voting and submitting ideas on behalf of users Single Sign-On (SSO) for team members Single Sign-On (SSO) for widget users User authentication types Merging duplicate user accounts Understanding user types: Team members vs. followers

Frill API Overview Frill MCP Server

Single Sign-On (SSO)

Setting up Frill SSO Understanding SSO options in Frill Configuring Microsoft Entra ID SSO Configuring Okta SSO

Configuring webhooks Overview of Frill integrations Connecting Slack to Frill Connecting Jira to Frill Connecting Linear to Frill Connecting Trello to Frill Connecting Zendesk to Frill Connecting Intercom to Frill Connecting HelpScout to Frill Setting up Zapier automations Setting up Pabbly automations Setting up Integrately automations

What is segmentation?Segmentation examples and use cases

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Roadmap

Everything you need to know about creating and managing a public roadmap.