Customizing email templates
Customize the automated email notifications Frill sends to your users. You can edit both the subject line and body content, and use variables to personalize each message.
Access email templates
Go to Settings > Emails > Templates (click your profile avatar in the top-right)
Select the template you want to customize (e.g., User Digest Weekly, New Idea, Status Changed)
Edit template content
For each template, you can customize:
Subject line — Edit the text in the Subject field
Email body — Use the Markdown editor with formatting toolbar (bold, italic, links, code)
The editor toolbar provides quick formatting options. You can use Markdown syntax for more advanced formatting.
Insert variables
Use the Subject variables and Body variables buttons in the sidebar to insert dynamic content like:
{{user.name}}— Recipient's name{{idea.title}}— Idea title{{company.name}}— Your company name
Click any variable button to insert it at your cursor position. These variables are replaced with actual data when the email is sent.
Template changes only apply to new emails sent after you save. Emails already in the queue use the previous template.
Test and save your changes
Click Test email to send a preview to your email address
Verify the formatting and variable substitution
Click Save changes to apply the template
Use Reset changes if you want to revert to the default template. This will discard all customizations for that email type.
To customize the email footer (logo, company info, social links), click Edit footer template or go to Email Branding settings.