Viewing and analyzing survey responses

View survey responses, response rates, and scores in your survey dashboard. Each survey includes overview statistics and detailed response lists.

Survey overview

The main Surveys page displays cards for each survey showing:

• Total responses

• Total views

• Last updated timestamp

Use the cycle filter (last 4 weeks, last month, or all time) to focus on recent activity.

Individual survey analytics

Click a survey to see its detailed analytics:

Overview tab

• Response metrics — Total responses, views, and calculated score (NPS, CSAT average, etc.)

• Score indicator — Color-coded to show performance at a glance

• Charts — Response trends over time (weekly, monthly, or all-time views)

• Recent responses — Latest submissions with timestamps

Responses tab

View all responses in a detailed list format. Each response includes:

• Rating or choice

• Follow-up feedback (if provided)

• User information (if identified)

• Submission timestamp

Understanding NPS scores

For NPS surveys, your score is calculated as:

% Promoters (9-10) - % Detractors (0-6) = NPS Score

Scores range from -100 to +100. A positive score indicates more promoters than detractors.

Understanding CSAT scores

For CSAT surveys, your score is the average rating across all responses. For example, if using a 5-star scale, the average might be 4.2/5.