Connecting Intercom to Frill
Connect Intercom to access Frill ideas directly from your Intercom inbox and messenger. Your support team can search, view, vote on, and add ideas without leaving Intercom.
You'll need admin permissions in Frill and the ability to install apps in Intercom.
Connect Intercom
Go to Settings > Company > Integrations in your Frill dashboard
Find Intercom and click Connect Intercom
Authorize Frill to access your Intercom workspace
Configure which sections appear in your Intercom inbox sidebar and messenger widget
Click Save
How it works
Once connected, your Intercom inbox sidebar shows a Frill section. Your team can search existing ideas, view details, vote on behalf of customers, and create new ideas—all while managing support conversations.
The Intercom messenger widget can also display Frill ideas to customers, letting them browse and vote on feedback directly from your help center or app.
Send ideas to Intercom
You can also manually send ideas from Frill. From any idea page, scroll to the Integrations section and click Send to Intercom. This creates a note or link in Intercom for reference.
Customize which Frill sections appear in Intercom anytime from the integration settings page.