Troubleshooting email delivery issues

If you're not receiving emails from Frill, check your notification settings, spam folder, and email configuration. Most delivery issues can be resolved by verifying these common causes.

Check your notification settings

Visit your notification settings and confirm that:

• The specific notification type is toggled on (e.g., "When someone votes on your idea")

• The company-level master toggle is enabled

• The global "Disable all notifications" option is not active

If any of these are disabled, you won't receive emails.

Check your spam folder

Frill emails may be filtered to spam or junk. Search your spam folder for emails from [email protected] or [email protected]. If you find Frill emails there, mark them as "Not spam" to ensure future delivery to your inbox.

Verify your email address

Confirm that the email address in your Frill account profile is correct. If it's misspelled or outdated, update it in your account settings.

Custom email domain issues (admins)

If your company uses a custom email domain for sending Frill emails, DNS configuration issues can prevent delivery. Verify that:

• DNS records (SPF, DKIM, DMARC) are correctly configured

• The custom domain is verified in your company email settings

Still not receiving emails?

If you've checked all of the above and still aren't receiving emails, contact Frill support with details about which notifications you're expecting and when you last received an email.