Connecting Zendesk to Frill
Connect Zendesk to create support tickets from Frill ideas. Tickets include the idea title, description, and a link back to Frill.
You'll need admin permissions in Frill and the ability to install integrations in your Zendesk account.
Connect Zendesk
Go to Settings > Company > Integrations in your Frill dashboard
Find Zendesk and enter your Zendesk subdomain (e.g., if your Zendesk URL is
yourcompany.zendesk.com, enteryourcompany)Click Connect Zendesk
Authorize Frill to access your Zendesk account
Optionally, set a default ticket author
Click Save
Send ideas to Zendesk
From any idea page, scroll to the Integrations section and click Send to Zendesk. Frill creates a new ticket with the idea's content and adds a link back to the Frill idea.
Sent ideas show activity on the idea page with a link to the Zendesk ticket for tracking.
You can update your Zendesk subdomain or default author anytime from the integration settings page.