Customizing your company's email branding
Customize the branding of emails your customers receive from Frill, including your logo, footer text, and link labels. Email branding requires the White Label add-on.
This feature is available with the White Label add-on ($100/month). Without it, emails use Frill's default branding.
Access email branding settings
Go to Settings → Emails → Branding.
Customize your email branding
You can personalize the following elements:
Logo — Upload your company logo (max 2MB, recommended 256x256 pixels). It appears at the top of all customer emails.
Custom link text — Change the wording for "Unfollow this idea," "Unsubscribe from all emails," and "Change email preferences" links.
Footer — Add custom text to the bottom of all emails (e.g., company address, legal disclaimer, contact info).
Deep link URL — Set a custom URL for email links, with an option to apply it to customers only (not teammates).
Changes save automatically—no need to click a save button.
Preview your branding
To see how your branding looks in actual emails, visit the Templates tab at Settings → Emails → Templates.
Requirements
White Label add-on subscription
Admin or owner permissions
Logo file size under 2MB